Refund Policy

This Refund Policy applies to purchases made through NeuralAlive, operated by Quaruty, LLC. By purchasing, you acknowledge this policy.

1. Digital products

Our Service delivers digital content (for example, unlocked video files or credits). Many jurisdictions treat digital goods as non-returnable once delivered or once access is granted. We handle refund requests fairly on a case-by-case basis as described below.

2. When we may issue a refund

We may approve a refund or credit if, for example:

• You were charged in error or there was a duplicate charge for the same purchase.
• The Service failed to deliver what you paid for due to a technical failure on our side and we cannot resolve it within a reasonable time.
• Required consumer rights in your jurisdiction mandate a remedy and this policy does not override those rights.

3. When we typically do not refund

Refunds are generally not provided if:

• You changed your mind after receiving the unlocked deliverable or after a credit was applied.
• The preview or output did not meet subjective expectations, but the Service functioned as described.
• A violation of our Terms (including misuse or abuse) led to suspension or removal of access.

4. How to request a refund

Email [email protected] or use our Contact page. Include your name, the email or receipt details associated with the purchase, the date of charge, and a short description of the issue. We aim to respond within a few business days.

5. Payment processor

Refunds, when approved, are processed back to the original payment method when possible. Timing may depend on your bank or card issuer.

6. Changes

We may update this policy from time to time. The “Last updated” date at the top reflects the latest version.